Walking a mile in people's shoes.
It takes a brave organisation to admit that they just do not know what is going on in a critical area of their operations. It takes an even braver one to ask a consultant to investigate and bring any opportunities and challenges to the surface.
Building, then gaining individual and organisational trust was the turning point for this engagement. The effort put into creating safe spaces for listening to people in individual and group settings created the opportunity to walk a mile in their shoes.
These conversations and discoveries set the base for uncovering the collective wisdom that existed internally. By doing this the people in the organisation ultimately surfaced the opportunities, challenges and their own way forward.